Returns & Exchanges

Last updated

Eligibility of Returns

Items purchased directly from SHAMSEILI.com may be returned only if they meet our return conditions policy (see Conditions for Returns). 

How it Works:

  1. Reach out to us at concierge@shamseili.com within 5 days of receiving your product. 
  2. Include your order number, reason for exchange, and a photo or video.
  3. Return your item to SHAMSEILI within 10 business days of receipt.

Shipping returns will be at the buyer’s cost. You might be asked to provide an official receipt or tracking number and date of shipment as proof of your return.

 

Conditions for Returns

Returned items must be new, unworn and, in perfect condition, with all protective materials, tags, stickers, original SHAMSEILI box and delivery package, and all other associated accessories and documents.

All return requests are reviewed on a case-by-case basis.

 

Quality Control for Returns

All returns undergo strict quality control. Items failing to pass quality control will be refused and returned to the buyer at the buyer’s cost.

Non-returnable Items: Limited edition and collaboration products cannot be canceled, refunded, or exchanged.

 

Exchanges

We do not currently offer exchanges.

 

Refunds

Refunds will be issued to the buyer using the original payment method within 10 business days of our receipt and acceptance of the returned item, net of any transaction fees, shipping costs, restocking costs, and applicable duties and insurance (if applicable).  

 

Return Right of Refusal

We reserve the right to refuse returns that do not comply with the  conditions as stated under Conditions for Returns.

 

Return Shipping Costs

Unless otherwise stated, return shipping costs are the customer’s responsibility. Unless the return is due to our error or defective item was received by the buyer in which case a return label will be provided by SHAMSEILI.